Information We Collect

Personal Identification Data

When you register for our courses or request information, we collect basic details that help us provide our services. This includes your name, email address, phone number, and your location within Vietnam. If you're enrolling in our programs, we also need educational background information to tailor the learning experience appropriately.

Financial Information

For paid courses and programs, we process payment information through secure third-party processors. We don't store complete credit card numbers on our servers. We keep records of transaction history and enrollment details for accounting purposes and to provide you with access to purchased materials.

Learning and Usage Data

As you progress through our courses, we track your learning activities. This includes course completion rates, quiz scores, time spent on modules, and areas where you might be struggling. This data helps us improve our content and provide better support.

We also collect technical information like your IP address, browser type, device information, and how you navigate through our platform. This helps us optimize the user experience and troubleshoot technical issues.

How We Use Your Information

• Service Delivery: We use your contact information to communicate about courses, send learning materials, and provide customer support. Your learning data helps us personalize your educational experience.
• Platform Improvement: Anonymous usage data helps us understand which features work well and which need refinement. We analyze patterns to make our courses more effective.
• Administrative Purposes: We maintain records for billing, accounting, and compliance with Vietnamese educational regulations. This includes keeping enrollment records and completion certificates.
• Communication: We send course updates, important announcements, and occasional newsletters about new programs. You can opt out of marketing emails anytime while still receiving essential service communications.
• Security and Fraud Prevention: We monitor for suspicious activities to protect both your account and our platform from unauthorized access or misuse.

Data Sharing and Third Parties

We work with several service providers to deliver our educational platform. Here's who might have access to certain types of your data:

Essential Service Partners

Our payment processors handle transaction data securely. Cloud hosting providers store our platform data with enterprise-grade security measures. Email service providers help us send course materials and communications. These partners are contractually bound to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose information if required by Vietnamese law, court orders, or government requests. This could happen in cases involving legal proceedings, regulatory investigations, or protecting someone's safety. We'll notify you about such requests unless legally prohibited from doing so.

Business Transitions

If PulseWave Union merges with another company or undergoes restructuring, your information would be transferred as part of that transaction. We'd notify you beforehand and ensure the new entity maintains similar privacy protections.

Data Storage and Security

Your data is stored on secure servers with multiple layers of protection. We use encryption for sensitive information, both when it's transmitted over the internet and when it's stored in our databases.

Despite our security measures, no system is completely immune to breaches. In the unlikely event of a security incident affecting your data, we'll notify you promptly and take immediate steps to minimize any potential harm.

Your Rights and Choices

Access and Correction

You can log into your account anytime to view and update your personal information. If you notice any errors or outdated details, you can correct them directly through your profile settings. For information you can't access directly, contact us and we'll provide it within 15 business days.

Data Deletion

You can request deletion of your account and associated data. We'll process this within 30 days, though we may retain certain information as required by Vietnamese accounting and tax regulations. Course completion records, for instance, must be kept for seven years per educational compliance requirements.

Communication Preferences

You control what emails you receive from us. Marketing newsletters can be unsubscribed with one click. However, essential communications about courses you're enrolled in, important policy updates, or account security matters can't be disabled while you maintain an active account.

Data Portability

You can request a copy of your data in a common electronic format. This includes your profile information, course progress, and any content you've created on our platform. We'll provide this within 20 business days of your request.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to function properly and improve your experience. Essential cookies are necessary for basic operations like keeping you logged in and remembering your preferences.

Analytics cookies help us understand how people use our platform. We see which pages are most visited, where users encounter difficulties, and how long lessons typically take. This information is aggregated and doesn't identify you personally.

You can control cookies through your browser settings. Blocking certain cookies might affect some platform features. Your learning progress will still be saved since that's stored on our servers, not in cookies.

Data Retention Periods

We don't keep your data longer than necessary. Here's our retention approach:

• Active account information is retained as long as your account remains open
• Course completion records and certificates are kept for seven years to comply with Vietnamese educational documentation requirements
• Financial transaction records are maintained for ten years per tax regulations
• Marketing interaction data is deleted after three years of inactivity
• Technical logs and analytics data are typically retained for 18 months
• Support correspondence is kept for two years after resolution

After these periods, data is securely deleted from our active systems and backups.

Children's Privacy

Our services are designed for adults and professionals. We don't knowingly collect information from anyone under 16 years old. If you're under 16, please don't register for our courses or provide any personal information.

Parents who discover their child has provided information to us should contact us immediately. We'll delete such information promptly upon verification.

International Data Considerations

While we primarily serve the Vietnamese market, our platform uses cloud infrastructure that may process data across different geographic locations. This is standard practice for modern web services and allows us to provide reliable, fast access to our educational content.

All our service providers are vetted for security and comply with international data protection standards. Data transfers are protected through encryption and contractual safeguards.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email and display a prominent notice on our platform.

The updated date at the top of this policy shows when it was last revised. We encourage you to check back occasionally to stay informed about how we protect your information.

Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can close your account before they take effect.

Vietnamese Legal Compliance

PulseWave Union operates in accordance with Vietnamese data protection regulations, including Decree 13/2023/ND-CP on personal data protection. We maintain compliance with local requirements for educational institutions and financial training providers.

We register our data processing activities with relevant Vietnamese authorities as required. Our practices align with the Ministry of Public Security's guidelines on personal data handling and storage.